From the decision tree to real language understanding: Conversational Solutions
We have all suffered the frustration of interacting with an old customer service chat: a rigid system that forces you to click predefined options (“Press 1 for sales…”) and that, faced with any question off the script, replies with an exasperating “I didn’t understand you”. This model is completely obsolete and, nowadays, damages your brand’s image and reputation management.
At Gestinet, as an expert company, we implement the new generation of Conversational Agents based on Large Language Models (LLMs). Unlike old bots, our AI solutions do not work with simple keywords, but understand the user’s real intention, the context of the sentence, and the nuances of natural language (even with spelling mistakes or colloquial expressions).
We are not simply talking about automating responses, but about offering a fluid and empathetic experience service. The user feels they are talking to someone who understands them, capable of maintaining the thread of a long and complex conversation without getting lost. We move from an “answering machine” to a true intelligent virtual assistant that solves problems instead of creating new ones. This guarantees total loyalty, improves customer satisfaction, and exponentially increases your company’s digital conversions.
A brain trained with your corporate knowledge: RAG Consulting
The magic of our chatbots does not lie in what they know about the Internet, but in what they know about your company. We implement strategies with RAG (Retrieval-Augmented Generation) technology to connect Artificial Intelligence with your internal document management. Previously, we take care of auditing and processing technical manuals, product catalogs, incident history, and internal policies.
This allows the bot to answer hyper-specific questions like “What is the technical difference between model X and model Y?” or “How do I configure the router according to the 2024 manual?” with absolute precision and citing the source. The chatbot becomes the absolute expert of your service or product.
Operational versatility: Integration of services for clients and employees
We offer the implementation of these agents on two key fronts for your company:
Customer Service Automation (External): An agent that not only resolves doubts but also manages procedures. It can check the status of an order in real-time by connecting to your ERP, schedule appointments in your sales team’s calendar, or guide the user through a complex purchasing process without the need to refer them to a human.
Technical Assistant and Knowledge Management (Internal): A tool for your own employees. Imagine a field technician being able to ask the chat: “How do you repair error 503 on this machine?” and the bot instantly summarizes the technical manual for them. We drastically reduce training and incident resolution times thanks to our technological solutions.
Gestinet, your 360º partner with the best professional solutions
